Privacy Policy – Siyaas

1. Introduction

Siyaas is a handcrafted scented candle brand focused on providing premium products and customer experiences. In the course of operating our business, we may collect certain personal and non-personal information from customers and website visitors.

We understand the importance of privacy and take reasonable measures to ensure that your data is handled securely and responsibly.

2. Information We Collect

2.1 Personal Information

When you place an order, contact us, subscribe, or interact with our website, we may collect:

• Full name
• Mobile number
• Email address
• Billing address
• Shipping address
• City, state, and postal code
• Payment-related details (processed securely through third-party payment gateways)
• Order history
• Communication records

2.2 Non-Personal Information

We may automatically collect certain technical and usage-related information, including:

• IP address
• Browser type
• Device information
• Operating system
• Website usage behavior
• Pages visited
• Time spent on pages
• Referral links
• Cookies and analytics data

3. How We Use Your Information

We may use collected information for purposes including but not limited to:

• Processing and delivering orders
• Customer support and communication
• Sending order updates and tracking details
• Improving website performance and services
• Personalizing user experience
• Marketing and promotional communication
• Fraud prevention and security monitoring
• Legal and regulatory compliance
• Internal business analytics

We use customer information only for legitimate business purposes.

4. Payment Security

Siyaas does not directly store sensitive banking information such as:

• Debit card details
• Credit card numbers
• CVV
• UPI PIN
• Net banking passwords

Payments are processed through secure third-party payment gateways that maintain their own privacy and security standards. Customers are advised to review the privacy policies of payment providers separately.

5. Cookies & Tracking Technologies

Our website may use cookies, pixels, and similar technologies to:

• Remember user preferences
• Improve website speed and functionality
• Analyze visitor behavior
• Optimize marketing campaigns

Users may disable cookies through browser settings; however, certain website features may not function properly afterward.

6. Sharing of Information

We do not sell or rent customer personal information to third parties.

However, information may be shared with trusted third parties where necessary for business operations, including:

• Shipping and logistics partners
• Payment gateway providers
• Website hosting services
• Analytics providers
• Marketing tools
• Government or legal authorities when required by law

7. Third-Party Services & External Links

Our website may contain links to external websites, social media platforms, or third-party services.

Siyaas is not responsible for third-party privacy practices, content, security, or policies.

8. Data Retention

We may retain customer information as long as necessary to fulfill orders, maintain business records, resolve disputes, comply with legal obligations, and enforce agreements.

9. Data Protection & Security

We implement reasonable administrative, technical, and security measures to protect customer information. However, no online platform is completely secure, and users share information at their own risk.

10. User Rights

• Request access to personal data
• Request corrections
• Request deletion of data
• Opt out of promotional communications
• Raise concerns regarding data handling

11. Marketing Communications

Customers may receive promotional emails, WhatsApp messages, SMS updates, offers, and product-related communication, with the option to unsubscribe anytime.

12. Children’s Privacy

Our products and website are not specifically directed toward minors, and we do not knowingly collect personal information from children without consent.

13. Limitation of Liability

Siyaas shall not be liable for unauthorized access, technical failures, payment gateway breaches, or circumstances beyond reasonable control.

14. Policy Updates & Modifications

We reserve the right to update or revise this Privacy Policy at any time. Updated versions become effective immediately upon posting.

15. Consent

By using our website or services, users consent to the collection, storage, and use of information as outlined in this policy.

16. Governing Law & Jurisdiction

This Privacy Policy shall be governed by the laws of India, and disputes shall fall under the jurisdiction of competent Indian courts.